Frequently Asked Questions

You do not need to create an account to place an order . You can fill in your details during the checkout process and the order will be sent to you. However, there are advantages to creating an account. Your address details are saved, so that you can get started faster with your next order. You also have more insight into your previous orders.

You can remove items or adjust the number of products in the shopping cart by clicking on the icon (shopping cart) at the top right of the website. You can make changes at any time while ordering.

You can change the delivery address during checkout before placing the order.

When an order has been completed, it is no longer possible to add an extra item, change a size or make any other change. In this case a new order will have to be placed.

After you have placed your order, we will send you a confirmation email with the details of your order. We remind you that it is not possible to cancel or change your order after it has already been processed.

You always need a confirmation e-mail, first check your e-mail for unwanted e-mail and spam or contact us via chat or service@suite702.com . We will always do our very best to help you.

We make every effort to ensure that our packaging is minimal and environmentally friendly. We package all orders in boxes and envelopes made from recycled paper – just like the tape we use. The unavoidable polybags used to protect your items are also made from recycled plastic. Would you like to know more about our sustainable choices? Visit our sustainability page (link).

No, this is not the case. But as soon as you go to checkout, the items in your shopping cart are briefly held for you so that you can easily complete your order.

You can pay with iDeal, almost all credit cards, PayPal and SUITE702 gift card.

Unfortunately it is not possible to pay afterwards.

You will never be charged for payment.

Paying at SUITE702 is of course safe. Whether you pay via iDEAL, credit card or PayPal, your data is optimally protected.

If you have received a discount code, you can enter it during checkout. In the shopping cart you will find under the summary of your order the heading 'Check your order' the box "Gift card or discount code". You can enter your discount code in this field. You can enter a maximum of 1 discount code per order. Certain products may be excluded from the discount.

If you have received a gift voucher, you can enter it during checkout. In the shopping cart you will find under the summary of your order the heading 'Check your order' the box "gift card or discount code". In this field you can enter your gift voucher code.

If you order on a working day, your order will be packed the same day or the next day and delivered within two days. We try to deliver as much as possible the day after ordering. We are a small company and don't want to make promises that we can't always keep. It may be that it takes not one but two days.

Orders placed over the weekend will be shipped on Monday or Tuesday and delivered the following day. As soon as the order has been packed, you will receive an e-mail with the Track & Trace code. During the busy periods it may take a little longer, we ask for your understanding. International orders may also take a little longer.

SUITE702 charges from the Netherlands and Belgium
€75 no shipping costs. If you place an order under €75, the amounts will be charged
the shipping costs are €7.50 for the Netherlands and €10 for Belgium.

When your order is shipped, you will automatically receive an email with a Track & Trace code from DHL. With this code you can track the status of your package and see what time it will be delivered to you.

We strive to deliver your order as quickly as possible. Has your order been marked 'Shipped' for more than three working days? Call or e-mail us (left), we'll get right back to you.

We always ship our products double wrapped, the item is first wrapped in paper and then put in a cardboard box. We value our products and do our best to ensure that the package arrives in perfect condition, without having to use unnecessary packaging material.

No, unfortunately this is not possible. In order to deliver your order as quickly as possible, we will get started right away. Unfortunately we can no longer make changes.

We send all our packages with DHL. If DHL fails to deliver the package to your home the first time, it will be offered again the next day. If it is therefore not possible to deliver your order to you, you can collect the package at the nearest service point. You will receive a notification from DHL, where you can pick up the package.

Extreme care is taken in the development, quality and implementation of the SUITE702 products and services. Unfortunately, however, it can always happen that something has gone wrong here, resulting in an item being delivered damaged or incomplete. If this is the case, please contact us as soon as possible: service@suite702.com or +31(0)20 7370652 . We will then let you know as soon as possible whether we can replace the product or solve it in another way.

We deliver worldwide because we can well imagine that everyone around the world would like to have this fantastic bedding and we are of course happy to contribute to that. We do not yet have standard ordering options for this. Call or email us and we will let you know immediately how high the shipping costs to the specific country are. We will immediately let you know within how many days you can expect your order. It is possible (only outside the European Union) that customs in the country to which the package is sent will charge costs and import duties. These costs are always for the recipient.

All countries within the European Union ship on a DDP (Delivery Duty Paid) basis, which means that taxes and duties are included in the final price. Unfortunately, this is not the case for Switzerland and the United Kingdom and for countries outside the European Union. These costs are always for the recipient.

Yes, SUITE702 insures each package for the full order value during the transport period. It is insured until the package has reached you.

All our orders are shipped in recycled FSC certified boxes with no unnecessary packaging material. We encourage customers to reuse or recycle the boxes.

The responsibility for returns lies with the sender. Please note that SUITE702 cannot be held responsible for returns that are damaged or lost during the shipping process.

There are several ways to return your order. We will only process the return shipment after we have received it in unused and unwashed condition including original packaging. Regardless of the chosen return method, the responsibility remains with the sender. Please note that SUITE702 cannot be held responsible for returns that are damaged or lost during the shipping process.

Returns via returns portal
Let's be aware of the impact we have on our environment. Make more conscious choices, shop smarter and return less. For this reason, SUITE702 does not offer free returns and the direct costs of the return shipment are at your expense. It is also wise to insure the shipment. The responsibility for the return shipment is always at your own risk.
You can register a return shipment on our returns portal: https://suite702.returnless.com/nl The steps you need to take are simple and self-explanatory.

Returns via a shipper of your choice
You can also choose to frank the package yourself. It is wise to ask for a track & trace and to insure the shipment.

You can return your shipment in the box in which you received the order. Important to mention the order number. Address and order number are on the original label with which we sent the order.

You can send the return shipment to:

SUITE702 Return

Europaweg 20

9636 HT Zuidbroek

It is no problem to return multiple orders in one box, but please let us know by email or telephone (link). This makes it possible for us to process your return quickly and correctly. Orders cannot have been placed more than 14 days ago.

As soon as we have received your return, we will immediately start working on it. After receipt, it takes a maximum of 5 working days for your return to be processed. The purchase amount of your return will be refunded within 14 working days to the account number with which your order was paid. During the busy sale or holiday periods, the processing of returns may take a little longer. We ask for your understanding for this. If you have not received a message 7 working days after you have returned the item, please contact service@suite702.com.

As soon as we have received and processed your return, you will receive an email from us about this. The purchase amount minus the return costs will be refunded within 14 working days. The purchase amount of your return will be refunded in the same way you paid for the order.

Sending packages back and forth is one thing
burden on the environment. Shipping is also quite expensive. We want
do not encourage sending packages back and forth. We take the
Shipping costs for orders from €75 are at our expense. Return costs
are for your own account. Make a conscious choice when you order something, shop
smarter and return less. The costs depend on the shipping method
which you choose. If you return the order via our returns portal
we charge a personal contribution of €7.50 in the Netherlands and €10 in Belgium. If you
If you want to return an order from another country, it is you
responsible for return shipping.

As soon as we receive your return in good order
received (unused/unwashed/including original packaging)
we can process your return. Until then, the
responsibility lies with the (return) sender. Shipments sometimes get lost. To
That is why we send every package insured. The returns portal unfortunately supports
no insured shipments. If you want your return shipment insured
send, then organize your shipment yourself at a parcel point.

Would you like to order a different size and/or colour? Return the item in question and then place a new order for the correct size and/or colour. The purchase amount of your return will be refunded within 14 working days to the account number with which your order was paid.

If a product or size that you want to order is no longer in stock, you can leave your e-mail address on the page of the relevant article by clicking on the item. You will be immediately emailed as soon as the item is back in stock.

You can find more information about a specific item on the product page. Here you can find information such as description of the material, sustainability labels, details of the item and washing instructions. If you have any questions, please let us know at service@suite702.com . We are happy to tell you all about our products.

To do this, go to our size chart (link).

Our customer service is at your service for all questions about size, fabric and color advice. We are happy to answer all your questions and give you tips and advice. Our customer service can be reached from Monday to Friday from 10:00-16:00 via service@suite702.com, +31(0)20 7270652 and via the chat on the webshop.

All our bed & bath textiles are made of organic cotton or linen. The down and feathers are duck or goose and have the DownPass. This is the strictest quality mark in the field of animal welfare. More about the Downpass quality mark here.

In addition, SUITE702 also offers a vegan alternative, namely Dreamball. Dreamball is a high-quality synthetic down. It is incredibly soft and looks nothing like the synthetic latex flakes (chunks) you see. Dreamball are very small super soft snowflakes that mimic the feel of down in a fantastic way.

All our products are designed in Amsterdam and produced in Europe with the exception of the jugs and plaids, which are made in India. All bedding comes from Portugal. The bathroom textiles from Turkey. We only work with professional suppliers who strictly adhere to all the rules set by the European Union for the textile industry. Regardless of where the products are made, they are always GOTS certified. This means that they meet the strictest sustainability criteria and strict social criteria

Go to our materials page (link).

To do this, go to our sustainability page .

Each material needs its own kind of care. Go to our materials page for this.

We are not a fan of the tuck-in strip. It is typically Dutch, some people would like a tuck-in strip. We like it better and more beautiful without it. More comfortable because you are freer to move with your blanket. We also like it better without a tuck-in strip. Our duvet covers are finished with a twinstitch. Our duvet therefore forms a nice tight right angle, where all corners are nicely pronounced on your bed. That looks a bit tighter and nicer (we think).

Some of our duvet covers are finished with a blind closure with buttons. This way the duvet is neatly tucked away. Unfortunately, it sometimes happens that a button falls off. Tip: it is wise not to button the duvet when it is in the wash.) A few missing buttons, a great pity, because otherwise the duvet would last for years. Send us an email ( service@suite702.com ) and we will send you a few new buttons. We prefer to send them together with any other items you have ordered. Let us know and we will send everything together. Better for the environment and it saves us a stamp.

We are not such a fan of the tuck-in lane. We like color very much. It is not so nice when you see the (often white) duvet sticking out of your duvet cover. Our bedding is therefore finished with a blind closure with (hidden) buttons. This way your duvet is neatly stored.

You don't buy bed linen (and clothing, for that matter) for one season. SUITE702 therefore carries a seasonless collection. For a fair price a high-quality sustainable product that you can enjoy for a long time. We have therefore never done a sale or End-of-Season Sale . Should we decide to stop producing an item, we may announce a discount promotion on that item. In that case you will be informed via our newsletter. If you register for the newsletter, you will also receive a 10% welcome discount .

If you sign up for the newsletter you will receive a 10% welcome discount . The discount applies with a minimum spend of 50, - and not on pillows & duvets or in combination with other discounts.

All SUITE702 updates will be published on our website: www.suite702.com. You can also sign up for our newsletter and receive regular updates about our activities directly in your inbox. You can also stay informed by following us on Instagram and Facebook .

Our contact details can be found on the contact page