Dear Caro Frenkel,
Thank you for sharing your feedback, and we’re sorry to hear that our towels didn’t meet your expectations.
It’s worth noting that all new towels, including ours, often need to be washed once or twice before they perform at their best. This is because during manufacturing, the yarns are treated with a light coating that protects the fibers but can initially affect absorbency. After a couple of washes, this coating washes out, and the towels will reach their full drying potential.
We truly value your opinion and would love the opportunity to ensure you have a better experience with our products. If you have any further concerns, feel free to contact our team directly. We’re here to help!
Kind regards,
Olaf Arkauer