• The Deliverytime

If you order during weekdays, your order will be packed the same day or the day after and delivered within two days. We try to deliver the day after order as much as possible. We are a small company and do not want to make promises that we cannot always keep. It may take not one but two days.

If you order on Saturday or Sunday, your order will be shipped on Monday or Tuesday and delivered the day after. When your order has been packed, you will receive an email with the Track and Trace code.

  • What happens when you are not at home

We send all our packages with PostNL. If PostNL fails to deliver the package to your home the first time, it will be offered again the next day. If it is not possible to deliver your order to you, you can pick up the package at the nearest service point. You will receive a notification from PostNL where you can pick up the package.

  • Status of your order

When your order is shipped, you will automatically receive an email with a Track and Trace code from PostNL. With this Track & Trace code you can see the status of your order.

  • Your order has been shipped, but you have not received anything yet

We strive to deliver your order as quickly as possible. Has your order been on "Shipped" for more than three working days? Call or email us, we will immediately check it out for you.

  • Shipping costs

SUITE702 does not charge shipping costs from € 50 in the Netherlands and Belgium. If you place an order under € 50, we will not send a package, but a postal item. The shipping costs are then € 5 Euro.

  • Shipping abroad

We can very well imagine that everyone around the world would like to have these fantastic bedding and of course we are happy to contribute to that. We currently do not have standard ordering options for this. Call or email us, and we will let you know immediately how much shipping costs there are for the specific country. We will therefore let you know immediately within how many days you can expect your order.

It may be (only outside the European Union) that the customs in the country where the package is sent to, charges costs and import duties. These costs are always for the recipient.

  • Send return

You have up to 30 days to change your mind. If you want to return a product, send an email to info@suite702.com. We will send you a return link via our sender (Post.nl) with which you can create a return label. The steps you have to go through are simple and self-explanatory. As soon as we have received the return shipment in good condition (unused / unwashed / including original packaging), we will refund the purchase amount via the payment method with which you paid for the order. A personal contribution of € 7.50 is charged for a return shipment. You are also very welcome to bring the package yourself to our studio in Amsterdam. Call before you come.
SUITE702
Palmstraat 66
1015 HS Amsterdam

  • Exchange

It is not possible to exchange a selected item for another item. You can return the product, after which we will refund your purchase amount. You can purchase the replacement product yourself in our webshop.

  • Packaging and / or product is damaged upon arrival

It can happen that an order arrives damaged. If you can already see damage on the outside of the package, do not accept the product and ask the delivery person to report this immediately. If you have already accepted the product and later find out that the packaging is damaged, check if there is any damage to the product. If that is the case, please contact us as soon as possible after finding out; info@suite702.com. We will let you know as soon as possible if we can replace the product or if it can be solved in another way.

  • Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period officially expires 14 days from the day of your receipt of the products. After withdrawal, you have another 14 days to return the products. It is important to us that you are satisfied with your purchase. If you have any doubts about the color, you can return the unused items (including packaging) within 30 days.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax or e-mail).

To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We ask a contribution of € 7.50 for the costs of returning the goods. Provided it concerns a shipment within the Netherlands. Send us an e-mail and we will make a return shipment for you, and you will automatically receive a clear e-mail explaining which steps to go through. It is all very simple.

If you cancel the agreement, you will receive all payments (minus the shipping costs) that you have made up to that point, back from us within 14 days.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Our details: SUITE702, Palmstraat 66, 1015 HS Amsterdam, info@SUITE702.com

  • Return shipment processing

After we have received your return request, we will send you a return email. With the return email that we send you, you print a shipping label and you can deliver the package at a Post.nl service point.

As soon as we have received and processed the returned item, we will send you a confirmation email. Processing can take up to 5 working days. If you have not received a message 5 working days after you have returned the item, please contact info@suite702.com.

As soon as we have received your return shipment, the return amount will be refunded to the bank account specified by you as soon as possible and no later than 14 days after withdrawal.

  • Payment method

At SUITE702 you can pay with IDeal, almost all credit cards and PayPall.

  • Pay costs

You will never be charged for paying.

  • Always pay safely

Paying at SUITE702 is of course safe. Whether you pay via iDEAL, credit card or PayPal, your data is optimally protected.

  • Use discount code

If you have received a discount code, you can enter it during the checkout. In the cash register you will find the '+ Add discount code' button under the heading 'Check your order'. When you click on this, a field will appear where you can enter your discount code. You can only use one discount code per order.

  • WASH

Our bedding is machine washable and can be easily washed at 60 °. But especially the dark colors stay beautiful longer if you wash the bed linen at 40 °. Washing at a lower temperature is also better for the environment. It is best to wash dark and light laundry separately. By using a fabric softener, the bed linen dries faster and ironing becomes a bit easier.

  • TO DRY

The bedding of SUITE702 can be tumble-dried, preferably dry at a low temperature. It is better to dry the bedding on a clothesline or drying rack. This is better for the environment and wrinkles less. The percale bedding will wrinkle more from the dryer, while the linen bedding will become a bit softer.

  • IRON

You can iron the bed linen on the cotton setting on your iron.

  • CRACKS

Bed linen and especially percale cotton bedding can wrinkle considerably. It doesn't feel any less good. The bedding can of course be ironed, but if you think that is too much work, we recommend that you take the bedding out of the dryer early. If the bedding is still slightly damp and then hung on a clothesline or drying rack, the bedding will be significantly less wrinkled.

  • WHAT DO ALL THESE SYMBOLS MEAN

In every piece of clothing and also in our bedding, icons indicate how the product can best be washed. Some are clear, others are a mysterious riddle. Therefore, here is a clear explanatory overview of all icons.

These General Terms and Conditions of the Dutch Thuiswinkel Organization (hereinafter: Thuiswinkel.org) were drawn up in consultation with the Consumers' Association within the framework of the Coordination Group Self-regulation Consultation (CZ) of the Social and Economic Council and will come into effect on 1 June 2014.

Definitions

In these conditions the following terms have the following meanings:

  • Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur; Reflection period: the period within which the consumer can make use of his right of withdrawal;
  • Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
  • Day: calendar day;
  • Digital content: data that is produced and delivered in digital form;
  • Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
  • Durable medium: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that facilitates future consultation or use during a period that is geared to the purpose. for which the information is intended and which allows unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and / or services to consumers from a distance;
  • Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sales of products, digital content and / or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. uses one or more remote communication techniques; Model withdrawal form: the European model withdrawal form included in Appendix I of these conditions. Annex I does not have to be made available if the consumer does not have a right of withdrawal with regard to his order;
  • Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be together in the same room at the same time.

Identity of the entrepreneur

Name of entrepreneur: SUITE702 VOF. Trading under the name / names: SUITE702

Business & visiting address: PALMSTRAAT 66, 1015HS Amsterdam

Telephone number: 020-7370652

Availability: From Monday to Friday from 9:00 am to 5:30 pm

Email address: info@SUITE702.com

Chamber of Commerce number: 70977690

VAT identification number: NL858532232.B0.1

Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before concluding the distance contract, how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always rely on the applicable provision that is most favorable to him in the event of conflicting conditions. .

The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

Within the legal frameworks, the entrepreneur can - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, with reasons, or to attach special conditions to the implementation.

At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • The visiting address of the business location of the entrepreneur where the consumer can go with complaints; the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • The information about guarantees and existing service after purchase;
  • The price, including all taxes on the product, service or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance contract;

  • The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
  • If the consumer has a right of withdrawal, the model withdrawal form. In the event of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Right of withdrawal

If you want to return a product, send us an email. We will send you a return link with which you can create a return label. A personal contribution of € 7.50 is charged for a return shipment.

For products:

The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).

The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or: if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.

If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;

  • In case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
  • For services and digital content that is not supplied on a tangible medium:

The consumer can dissolve a service agreement and an agreement for the delivery of digital content that has not been delivered on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).

The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement. Extended reflection period for products, services and digital content that has not been delivered on a mandatory information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article. within twelve months of the commencement date of the original reflection period, the reflection period will expire 14 days after the day on which the consumer received that information.

Obligations of the consumer during the reflection period

During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. The consumer is only liable for the depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1. The consumer is not liable for the depreciation of the product if the entrepreneur does not conclusion of the agreement has provided all legally required information about the right of withdrawal.

Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer makes use of his right of withdrawal, he must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner as soon as possible, but within 14 days from the day following the notification referred to in paragraph 1. , the consumer returns the product or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.

The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer .

The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.

If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or specific quantity commences during the reflection period, the consumer is the entrepreneur a amount due that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to full compliance with the obligation.

The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that are not ready for sale in a limited volume or quantity, or for the supply of district heating, if: the entrepreneur the consumer the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal or the model withdrawal form, or; the consumer has not explicitly requested the start of the performance of the service or the supply of gas, water, electricity or district heating during the reflection period. The consumer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if: prior to delivery, he has not expressly agreed to commence compliance with the agreement before the end of the reflection period; he has not acknowledged that he has lost his right of withdrawal when giving his consent; whether the entrepreneur has failed to confirm this statement from the consumer. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Obligations of the entrepreneur in case of withdrawal

If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he will immediately send a confirmation of receipt after receipt of this notification. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product. immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with paying back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier.

The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Exclusion of right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:

Products or services whose price is dependent on fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the withdrawal period. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or who is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and / or services;

Service contracts, after full performance of the service, but only if:

  • The performance has started with the express prior consent of the consumer; and the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement; Service agreements for the provision of accommodation, if a specific date or period of execution is provided for in the agreement and other than for residential purposes, goods transport, car rental services and catering
  • Agreements with regard to leisure activities, if a specific date or period of execution is provided for in the agreement;
  • Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
  • Products that spoil quickly or have a limited shelf life;
  • Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • Products that, by their nature, are irrevocably mixed with other products after delivery
  • Alcoholic drinks, the price of which was agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
  • Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
  • Newspapers, magazines or magazines, with the exception of subscriptions to these;
  • The delivery of digital content other than on a tangible medium, but only if: the performance has started with the express prior consent of the consumer and the consumer has declared that he will lose his right of withdrawal.

The price

During the period of validity stated in the offer, the prices of the products and / or services offered will not be increased, except for price changes as a result of changes in VAT rates. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

  • These are the result of statutory regulations or provisions;
  • The consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
  • The prices stated in the offer of products or services include VAT.

Fulfillment of the agreement and extra guarantee

The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill his part of the agreement. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what he is legally obliged to do in case he has failed to fulfill his part of the agreement .

Delivery and execution

The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the entrepreneur. .

With due observance of what has been stated in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.

After dissolution in accordance with the previous paragraph, the entrepreneur will immediately repay the amount paid by the consumer. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and announced representative, unless explicitly agreed otherwise.

Duration transactions: duration, cancellation and extension Cancellation

The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate a contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.

The consumer can the agreements mentioned in the previous paragraphs:

  • Cancel at any time and not be limited to cancellation at a specific time or in a specific period;
  • At least cancel in the same way as they entered into by him;
  • Always cancel with the same notice period as the entrepreneur has stipulated for himself.

An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term. Notwithstanding the previous paragraph, an agreement may not be has been entered into and which extends to the regular delivery of daily news and weekly newspapers and magazines are tacitly renewed for a fixed period of a maximum of three months, if the consumer can cancel this extended agreement by the end of the extension with a notice one month.

A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month. The notice period is no more than three months in the event that the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Payment

Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer has received the confirmation of the agreement.When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more in advance. than 50%. When advance payment has been stipulated, the consumer cannot assert any rights whatsoever with regard to the execution of the order or service (s) before the stipulated advance payment has been made.

The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur. the consumer has granted a period of 14 days to still fulfill his payment obligations, after non-payment within this 14-day period, the statutory interest is due on the amount due and the entrepreneur is entitled to pay the extrajudicial collection costs to charge. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000 with a minimum of € 40. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.

Complaints procedure

The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.

Appendix I: Model withdrawal form

Model withdrawal form

(only complete and return this form if you wish to cancel the contract) To: SUITE702

For the correct return address, view the return information as it is included on our website.

I / We * share / share * hereby inform you that I / we * our agreement concerning the sale of the following products: [product description] *

revoked / revoked *.
Ordered on * / received on * [date of order for services or receipt for products]

[Name of consumer (s)]

[Address of consumer (s)]

[Signature of consumer (s)] (only if this form is submitted on paper)

Privacy

SUITE702 (located at Palmstraat 66, 1015HS in Amsterdam, e-mail address: info@suite702.com) respects the privacy of its customers and the users of its site. SUITE702 ensures that the personal information you provide us and that we collect from you is treated confidentially. SUITE702 will not sell your personal information to third parties. We use the following information to provide our customers and visitors to our site with the following services and to perform the following activities:

  • We collect and process the name, address, e-mail address and password of visitors who create a My SUITE702 Account in order to personalize the website and to give you insight into the products and services that you purchase from us;
  • From visitors who send a message via our contact form, we collect and process the name, address, e-mail address, telephone number and the content of the message in order to deal with the relevant question or complaint;
  • For customers who write a review on a SUITE702 product and agree to have it published online, we will post a review that can be traced back to a natural person;
  • We process data from visitors who purchase a SUITE702 product in order to carry out the financial transaction (such as IBAN or credit card details);
  • We process the data provided by them for the assessment or execution of an order and for marketing, research and advertising purposes from persons who compile or order a SUITE702 product;
  • We use the e-mail address of visitors and users of SUITE702 products who have given their consent or with whom an existing customer relationship exists to inform them about SUITE702 products or similar products and services, their orders, and about special offers and actions.

If you no longer wish SUITE702 to use your data for the above purposes, you can make this known by sending an email to info@SUITE702.nl. The processing of your personal data will then be stopped if we are legally obliged to do so.

Provision to third parties

We may use third parties to support our services. Think of parties involved in handling financial transactions, hosting providers, application providers and other service providers that process personal data. Such parties will in most cases act under our responsibility as processors of SUITE702, and for that reason are obliged to observe confidentiality with regard to your personal data.

We do not provide any personal data to third parties, unless we are obliged to do so by law or by order of the court, including an enforcement authority. Also with a view to executing an agreement with a customer and promoting our legitimate interest, such as direct marketing activities, the detection or prevention of (possible) criminal offenses or the defense of our rights and the promotion of our interests , we may provide data to third parties, such as research agencies and delivery service providers, only to the extent permitted by law.

Security

We take appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing.

Access to your personal data

You may request us to inspect your personal data at reasonable intervals. You can also request us to correct, supplement, delete or protect your personal data if they are incorrect, incomplete or irrelevant, or are otherwise processed in violation of a legal requirement. Send an e-mail to info@SUITE702.nl.

Complaint

If there is a good reason for this, a complaint can be submitted to the Dutch Data Protection Authority about the way in which we process personal data.

Cookies

We, or our service providers, may process your personal data when cookies are placed via our website or app. For more information about how we use cookies, please refer to our Cookie Policy on our website.

Retention period

We do not store personal data for longer than is necessary, given the provision of our services, the type of personal data, and our legitimate interests related thereto.

General

SUITE702 can change this privacy statement at any time. The changes will take effect immediately. We recommend that you regularly read this privacy statement. This privacy statement has been amended on April 1, 2018. If you have any questions regarding this privacy statement, please contact info@SUITE702.nl.

Changes to the Telecommunications Act require websites to inform visitors about the use of cookies. Permission must also be requested for the specific use of cookies. Www.suite702.com uses cookies, which are small pieces of information that are stored on your computer by your browser. Cookies enable us to collect information about the use of our website and to improve and adapt it to the wishes of our visitors.

Functional cookies

With the help of the cookies we can also ensure that you do not repeatedly receive or have to enter the same information when you visit our site. Most browsers can be set to refuse cookies or to notify you when you receive a cookie.

Analyzing cookies

A cookie from the American company Google is placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. Google can provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in the United States.

Marketing cookies

With the help of marketing cookies we can show you relevant and personalized advertisements and limit the number of times each advertisement is shown. Marketing cookies also give us insight into the effectiveness of marketing campaigns.