Return

    • Send return
If you want to return a product, send an email to info@suite702.com. We will send you a return link via our sender (PostNL) with which you can create a return label. The steps you have to go through are very simple and self-explanatory.
As soon as we have received the return shipment in good order, we will immediately refund the purchase amount via the payment method with which you paid the order. 
A personal contribution of € 7.50 is charged for a return shipment. You are also very welcome to bring the package yourself to our studio in Amsterdam. 
SUITE702
Palmstraat 66
1015HS Amsterdam
    • Right of withdrawal

Below is an official semi-legal legally required story that is unlikely to be read by anyone. The bottom line is that you can return the products if you are not satisfied. If you just deal with it and you are not satisfied, SUITE702 will solve it.

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of your receipt of the products. After withdrawal, you have another 14 days to return the products.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax or e-mail). You can use the model withdrawal form (at the bottom of the page) for this, but you are not obliged to do so.

To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We ask a personal contribution of € 7.50 for the costs of returning the goods. Provided it concerns a shipment within the Netherlands. Send us an email and we will make a return shipment for you. You will automatically receive a clear email explaining everything.

If you cancel the agreement, you will receive a refund from us within 14 days of all payments you have made up to that point.

You are only liable for the diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Our details: SUITE702, Palmstraat 66, 1015 HS Amsterdam, info@SUITE702.com

    • Model withdrawal form

You must only complete and return this form if you wish to cancel your purchase. (This is such a standard text, if you send it back with a normal / friendly email it will all be fine.)

To: SUITE702 Palmstraat 66 1015 HS Amsterdam info@SUITE702.com

I / We * share / share * hereby inform you that I / we * revoke / revoke our agreement regarding the sale of the following products: [product description]

- Ordered on * / received on * [date of order for services or receipt for products]

 

      • - [Name of consumer (s)]
      • - [Address of consumer (s)]
      • - [Signature of consumer (s)] (only if this form is submitted on paper)

 

  • Reflection period
  • It is required by law that you can change your mind for 30 days when purchasing online. We think it is especially important that you are very satisfied with your purchase. If you change your mind or have doubts about the color, you can return the items within 60 days. You will then receive your money back. The bedding must still look neat.

  • Return products
  • To return a product, we request that you complete the return form and enclose it with your return shipment. Stick the return label on the packaging. You can drop off the package at a PostNL service point and send to us free of charge. You can also download the return form here.

      • Return address
      • SUITE702
      • Palmstraat 66
      • 1015HS Amsterdam

    The correct return address of SUITE702 is also stated on the return label.

  • Return shipment processing
  • After registering the return shipment, you can return the shipment to us.

    As soon as we have received and processed the returned item, we will send you a confirmation email. Processing can take up to 5 working days. If you have not received a message 5 working days after you have returned the item, please contact info@suite702.com.

    As soon as we have received your return shipment, the return amount will be refunded to the bank account indicated by you as soon as possible and at the latest within 14 days after withdrawal, including any shipping costs paid by you.